Category: service update
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How to recover your files and annotations in Mendeley Desktop – July 2018
Update on the resolution of the bug that resulted in files and annotations being deleted from users’ Mendeley libraries in May 2018. The recent bug that caused some users’ files and annotations to be marked as deleted has now been resolved and the deleted files and annotations have been restored to users’ accounts. If you…
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Update on the recent problems users have experienced and how we’re fixing them – July 2018
Update on the recent problems users have experienced and how we’re fixing them – July 2018 Message from Laura Thomson, Head of Reference Management We know it’s been a difficult time for a number of users who experienced problems as a result of finding some of their PDFs missing from Mendeley. Many of the team here at Mendeley…
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Update on the missing PDF issue
Message from Laura Thomson, Head of Reference Management Update 6 July 2018 Our team continues to work round the clock to fix the issues experienced by affected users however, this is a complex issue and it is taking us a little longer than we anticipated. We expect to have a solution deployed by the end…
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Support Update: PDFs Missing from Desktop and Web Library
Message from Laura Thomson, Head of Reference Management Where did my PDFs go? As some of you may be aware, we are experiencing issues with missing PDFs on Mendeley Desktop and Mendeley Web Library. We know accessing your PDFs is a crucial part of your research and are sorry for the inconvenience this is causing you. We are…
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Mendeley Blog 