Support Update: PDFs Missing from Desktop and Web Library 

Message from Laura Thomson, Head of Reference Management

Where did my PDFs go?

As some of you may be aware, we are experiencing issues with missing PDFs on Mendeley Desktop and Mendeley Web Library. We know accessing your PDFs is a crucial part of your research and are sorry for the inconvenience this is causing you.

We are working to resolve this as quickly as possible, so you can get back to your research, but we wanted to let you know what is happening and give you a workaround while we solve this issue.

What‘s going on and how do I fix this?

Some users are finding that all PDFs are missing from their library.

If you find your files missing from Mendeley Desktop and Web Library, the files present on your local machine can be restored by reactivating the sync. Click here for the latest information on how to do that. This will also restore the notes and annotations.

This solution may not work for all users. If it has not worked for you, please check if:

You see an error message that the PDF will not open. If so, then click here for more details.

Your PDFs are not syncing to the cloud. If this is the case, then click here for more details.

If the issue you are experiencing is not covered by the above, please contact Support so that we can help you resolve it.

When will this be fixed?

At this time we do not have an exact time when this will be permanently fixed. Please check this blog post, and our social media accounts for the latest updates.

Mendeley Twitter
Mendeley Support Twitter
Mendeley Facebook

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s