Name: Sahil Sennik

Job title: L2 Service desk specialist

Intro bio: The best way to describe myself would be pretty nerdy.  I enjoy playing around with technology, whether it be consistently specing my PC or making my home as smart as possible with sensors triggering coloured light bulbs to turn my room into a disco or EDM night club!  In my opinion, there’s nothing better to come home to.  Aside from that, I am a huge football fan and support Arsenal.  Come on you gunners!

 

When did you join Mendeley?  I joined Mendeley October 2016

What do you love most about your job? I really enjoy being a liaison between our customers and developers.  The way I see it, it’s a two-way street – on one hand, getting those really annoying or experience damaging bugs fixed and seeing our users enjoy the product and seamlessly use it is always a win.  On the other hand, delivering positive feedback and constructive criticism to our developers always helps us learn and grow stronger.  Being a part of that is invaluable.

What book did you most recently read? Cat and Mouse by James Patterson.  My favourite of the Alex Cross series so far!

What’s one thing you want people to know about Mendeley?  I don’t just see Mendeley as a reference management software.  It is an extremely powerful collaboration tool too.  As someone who may just want to meet people in the Scientific/research community, publish their work, or be part of a group where you can share ideas, Mendeley caters to that extremely well.  In summary, think of Mendeleyans as one huge family, where you can meet so many like-minded people and be a part of such a great community.

How would you explain your job to a stranger on a bus? Quite simply put – My job is to ensure your issues are mine.  You have a problem with the product I represent and I will do whatever I can to get it fixed, even if it takes days weeks or months.  It may be technical or something as simple as a spelling mistake.  If it bugs you, it bugs me, and therefore, it will bug our developers!

What’s the most exciting part of your job? It may seem quite trivial, but I’d have to say my weekly team meetings.  This is a meeting all about us and how we can help each other help our customers as effectively as possible.  The brainstorming and discussions held during the meetings really motivate me to start working on ideas as soon as possible.  Seeing them succeed and witnessing the positive outcomes really keeps me driven.

What keeps you awake at night? Cliffhangers from my favourite shows.  Why must we suffer this way!

What’s the most interesting thing you’ve learned this week?  I recently helped one of my closest friends find a job after almost three months without one.  The whole experience really showed me how even the slightest intervention in a person’s life can mean the world to them.