Put your research data online, with Mendeley Data!


There’s an increasing drive in the scientific community to do more with the data that comes out of research. As funding bodies and governments begin to mandate that all research outcomes must be made available, researchers are looking for ways to publish their data, share it, and make it available for other researchers. The new Mendeley Data repository is designed to help them do exactly that.


If you think about it, the output from scientific research hasn’t changed in the last 500 years or so,” said Joe Shell, Head of Research Data Management at Mendeley, “It’s always been about the research article, the meta of the experiment if you will, and takes the form of ‘we asked this question, here’s the answer’. What we want to do is enable researchers to show their working, and most importantly get credit for that.

citationsThe platform allows researchers to upload the raw data from their research, and give it a unique identifier (a versioned DOI), making that research citable (please see our FAQs to find out what a DOI is, and how this works in Mendeley Data). For partnering journal websites (so far ScienceDirect, Cellpress, and others in future), the article links to the research dataset on Mendeley Data, enabling readers to quickly drill down from a research article to the underlying data; while the dataset also links to the article.



Researchers can also “privately” share their unpublished data with collaborators, and make available multiple versions of the data relating to a single research project, creating an evolving body of data. As science increasingly moves towards longitudinal studies, which involve repeated observations of the same variables over long periods of time, this will be invaluable.

Mendeley Data has been developed in close collaboration with the research community, to ensure it addresses their needs. “Since we kicked off the project we’ve been having a few users come in every week to test it out,” Joe said. “We’re getting really good feedback on usability”. The Mendeley Data team has been working closely with Mendeley Advisors, and other scientists and publishers to ensure the product serves their needs.

In line with that, and the Mendeley ethos, Mendeley Data is a free service and datasets are licenced under a choice of open licences. Research datasets are permanently archived with DANS (Data Archive and Networking Services) based in the Netherlands. Further, all the features of the web App will be available via a publicly available API (Application Programming Interface) enabling other Apps to build on top of, and interface with, the research data repository. The API will be released in the next few weeks, and you can find out about it first by following the Mendeley API on Twitter.


We’re also proud to announce that Mendeley Data will be collaborating with the Hivebench Electronic Lab Notebook, in the aim of helping researchers to capture and archive data from their experiments, as they collect it in the lab, providing a truly end to end data management solution. This integration is a great example of how one can use the Mendeley Data API.

Do you collect, share or consume research data? We want to make something that serves your needs – we would be delighted to hear your feedback and ideas for Mendeley Data! Please follow the feedback button on the bottom of the Mendeley Data page, comment on this blog or write to support@mendeley.com.

New research features on Mendeley.com!

They’re here! Your new research features are now visible on Mendeley.com – check it out now!

Screen Shot 2015-11-03 at 14.43.39

Feature: Suggest
Mendeley’s Data Science team have been working to crack one of the hardest “big data” problems of all: How to recommend interesting articles that users might want to read? For the past six months they have been working to integrate 6 large data sets from 3 different platforms to create the basis for a recommender system. These data sets often contain tens of millions of records each, and represent different dimensions which can all be applied to the problem of understanding what a user is looking for, and providing them with a high-quality set of recommendations.

With the (quite literally) massive base data set in place, the team then tested over 50 different recommender algorithms against a “gold standard” (which was itself revised five times for the best possible accuracy). Over 500 experiments have been done to tweak our algorithms so they can deliver the best possible recommendations. The basic principle is to combine our vast knowledge of what users are storing in their Mendeley libraries, combined with the richness of the citation graph (courtesy of Scopus), with a predictive model that can be validated against what users actually did. The end result is a tailored set of recommendations for each user who has a minimum threshold of documents in their library.

Screen Shot 2015-11-03 at 15.08.26

We are happy to report that two successive rounds of qualitative user testing have indicated that 80% of our test users rated the quality of their tailored recommendations as “Very good” (43%) or “Good” (37%), which gives us confidence that the vast majority of Mendeley reference management users will receive high-quality recommendations that will save them time in discovering important papers they should be reading.

For those who are new to Mendeley, we have made it easy for you to get started and import your documents – simply drag-and-drop your papers, and get high-quality recommendations.

fine tune suggest

On our new “Suggest” page you’ll be getting improved article suggestions, driven by four different recommendation algorithms to support different scientific needs:

  • Popular in your discipline – Shows you the seminal works, for all time, in your field
  • Trending in your discipline – Shows you what articles are popular right now in your discipline
  • Based on the last document in your library – Gives you articles similar to the one you just added
  • Based on all the documents in your library – Provides the most tailored set of recommended articles by comparing the contents of your library with the contents of all other users on Mendeley.

Suggestions you receive will be frequently recalculated and tailored to you based on the contents of your library, making sure that there is always something new for you to discover. This is no insignificant task, as we are calculated over 25 million new recommendations with each iteration. This means that even if you don’t add new documents to your library, you will still get new recommendations based on the activity of other Mendeley users with libraries similar to yours.

To find your recommended articles, check out www.mendeley.com/suggest and begin the discover new papers in your field!

Feature: Stats
If you are a published author, Mendeley’s “Stats” feature provides you with a unique, aggregated view of how your published articles are performing in terms of citations, Mendeley sharing, and (depending on who your article was published with) downloads/views. You can also drill down into each of your published articles to see the statistics on each item you have published. This powerful tool allows you to see how your work is being used by the scientific community, using data from a number of sources including Mendeley, Scopus, NewsFlo, and ScienceDirect.


Stats gives you an aggregated view on the performance of your publications, including metrics such as citations, Mendeley readership and group activity, academic discipline and status of your readers, as well as any mentions in the news media – helping you to understand and evaluate the impact of your published work. With our integration with ScienceDirect, you can find information on views (PDF and HMTL downloads), search terms used to get to your article, geographic distribution of your readership, and links to various source data providers.

Please keep in mind that Stats are only available for some published authors whose works are listed in the Scopus citation database. To find out if your articles are included, just visit www.mendeley.com/stats and begin the process of claiming your Scopus author profile. If not, please be patient as we work further on this feature.

Feature: Profile
Mendeley has restyled and simplified the profile page to make it easier to use with improved layout and visual impact. The card-based design and progress bar make updating profile fields a breeze, while the brand new publications feature allows published authors to bulk import their publications from Scopus, de-duplicate them and showcase their work in the publications section. This more comprehensive publications list can also improve the quality of the article recommendations available via Mendeley Suggest.

Screen Shot 2015-11-03 at 15.11.58

Feature: Mendeley supports Elsevier sign in
If you’ve registered with another Elsevier product such as My Research Dashboard, ScienceDirect alerts or Scopus, you can now use the same username and password to sign in to Mendeley rather than registering a new account. This will save you from having to remember (yet another!) username and password, as well as giving you access to Stats based on Scopus if this information is already held in your Elsevier account.

Mendeley.com now features a new navigation, which makes it easier to move around the site and makes our Apps clearer and snappier. As always, we welcome your feedback – please comment on this post or head over to our feedback channel, and help us to improve Mendeley further.

Mendeley for Android – 3 month review

It’s been 3 months since we launched Mendeley for Android on Google Play.  The response so far has been overwhelmingly positive, with over one thousand 5-star reviews, and an average rating of 4.61.  Thank you all so much for helping to spread the word.

Screenshot 2015-09-17 16.11.18

In our launch announcement, we let you know what was coming up next, and now just wanted to quickly recap with the work we’ve done, the stuff we’re doing now, and where we’re going in future.

We’ve had 4 feature releases in 3 months, and we’re very happy with our ability to keep the pace up, respond to feedback, and give everyone the App we know they need. Here’s the major additions and changes from v1.0 to v1.4 (released today):

Recently Read (v1.4)

Earlier this year we rolled out a new Recently Read filter in Mendeley Desktop & iOS, to allow you to much more easily start reading on one device, and then continue reading directly where you left off on another device. This is now available on Android, and will be available in the web App in the next month or so.

The recently read list stores up to 20 recently read documents, including the page number and the position you last scrolled to in the document. It works offline too, just remember to press sync when you have an internet connection again.

SD Card storage (v1.4)

In Settings, you’ll find a new experimental setting to allow you to choose between storing downloaded PDFs on your device, or on external storage such as an SD card. We have limited devices here for testing (all Samsung), so please be aware that there may still be issues.

Note: Currently SD card storage is only available in Android KitKat and above, due to limitations in the older Android APIs.

Edit document notes (v1.3)

The Notes tab on a document will now let you tap in it and start typing straight away. Select words or phrases to add bold, italics, or underlines for emphasis. All your notes will be synced to the cloud automatically.

Sync all files setting (v1.2)

Overwhelmingly our top feature request after v1.0 was released. In Settings, you’ll find a new setting called Sync all files. When this is enabled, when you press sync the app will attempt to download all available PDF files that have not yet been downloaded. This has been asked for by a lot of you, but please be aware this could initially take a long time, use a lot of data, and take up a lot of storage space on your device. So please do this on a wifi connection if possible.

Jump to page (v1.1)

When scrolling a PDF you will now see an indicator in the bottom left telling you which page you’re on, and how many pages are in the document.

Tap on this indicator and type in the number of a page, to jump directly to it.


We’ve been keeping a careful eye on crashes, and fixing them as quickly as we can.  We have an internal target , which is to ensure that 98% of users in any given time period have not seen a crash.  This is really just our “warning sign” level though, and it’s quite a low bar. In reality, we’re trending at around 99.5%, and try to keep this as close to 100% as we can.

Stability graph

And more…

  • Remove from folder
  • Prompt to sign in again if password has been changed
  • Added tags to search index
  • A ton of bug fixes

The future

For the last couple of months we’ve been running an experiment in open roadmaps. We’ve created a public roadmap on Trello that you can check at any time, and see the status of the major features we’re working on now, what’s planned for the next release, and what’s planned for 1-3 months after that.  Subscribe to cards to see when they change status, comment, or vote.

It’s still an experiment, but we’re hoping everyone appreciates the transparency, and that it allows us to work together with the community to make better products.

In the sort term, we’re working on adding in folder management features, better filtering by tag, and metadata fetching improvements.


iOS 2.7 – It's all about search


We’ve been working on overhauling our search features in Mendeley for iOS for the last couple of month. With Mendeley 2.7 now available on the app store, you can get your hands on these improvements today! Here’s a rundown of what’s new:

Filter by tag

We’ve integrated tag filtering into the search interface.

  1. Start typing a search term into the search box.
  2. If that term matches the name of a tag, the matching tag will display as a suggestion above the search results
  3. Tap the suggested tag, and you’ll see a list of all documents with that tag

This works in folders or groups, and the filter will only show documents from the folder you’re in (and it’s subfolders) or the group you are in, just like regular search results.  Searching from the main screen searches “All documents”.  We are planning to add other suggested filters into this in the future, such as authors or publications.

Recent searches

Once you’ve searched a couple of times, you may notice that when you select the search box, it will display your last 4 recent search terms, or recent tag filters.  These are only saved on your device, so they’ll be cleared if you reset your database or switch to a new device.  Recent searches are only available on iOS 8 and above.

Search indexing improvements

In addition to the above, we also put a lot of effort into making the search indexing quicker and more efficient.  Previously, users with medium or large libraries may have noticed that search did not return any results after doing a first sync, or if you were unable to sync successfully for some reason.

We’ve completely overhauled the way we handle search (with some great tips from Apple at WWDC this year), and users that previously had these problems should find the search much better to use.

Let us know what you think!

Have a play with the new version, and leave us a rating or a review on the App store.  We love to hear what people think of the App, and it really does help spread the word about Mendeley.

You can look forward to more updates in the near future, thanks!

Introducing: Recently Read


We’re happy to announce the release of Recently Read, our newest feature to help you get the most out of Mendeley on any device.

The new ‘Recently Read’ feature saves your reading position for your 20 most recently read PDFs across your iOS and Desktop devices. If you start reading a paper on your Desktop, you can easily finish reading it on your tablet on the couch later, or even on your phone while you’re on the bus.

Even if you only use Mendeley on one device, it’s still a great way to pick up where you left off between sessions.

We are initially launching Recently Read on Win/Mac/Linux in Mendeley Desktop (v1.14), and iOS (v2.6) which are both available to download today. Mendeley for Android, and our Web Library will be implementing the feature in the coming months.

We hope you enjoy it, and would love to hear what you think in the comments below. Please help spread the word, and contact support@mendeley.com if you encounter any bugs or issues. Thanks a lot.

These releases also bring a few new features and fixes for each platform that you’re sure to enjoy too:

Mendeley Desktop 1.14
– DOI lookups are now better quality than they’ve ever been.
– Tabs are displayed in full-screen on MacOS
– and more…

Mendeley iOS 2.6
– New users can create a free account directly in the app
– Profile cards for authors of notes/highlights in private groups
– Top crashes resolved
– Misc fixes for issues with sync, tags, and folders

We have a winner!


Congratulations to Noel D of Richmond, Virginia, winner of our Social media Nexus 9 competition.

And, congratulations to George S from Edinburgh, winner of our Email Nexus 9 competition.

Thanks for all the entries! Keep an eye on the Mendeley blog and Social media channels for Mendeley news and future competitions.

Mendeley for Android is available now from Google Play for your tablet or phone!

The Mendeley you love – Now on Android

You’ve been asking for it for a long time, and it’s finally here. Starting today you can download Mendeley for Android from Google Play for your tablet or phone.

Over the last year, we’ve been working with a small internal team alongside users from our passionate Android community to bring you a great experience for reading, annotating, and managing your research wherever you are.

Features include:

  • Read & annotate PDFs
  • Sync annotations & documents across all your devices
  • Save PDFs to your Mendeley library from other apps or your web browser
  • Use Mendeley offline during your commute, and sync when you have connection
  • Search your library for keywords in the Title, Authors, Publication or Abstract
  • Edit document details (Title, Authors, Publication details, etc…)
  • Download or remove PDFs on demand, to easily manage device storage space
  • All features are available on your Tablet or Phone
  • Free!



Highlights & notes

The biggest failing of the third party Mendeley apps available previously, was the lack of synced annotations with Mendeley Desktop.  Addressing this was our top priority when starting the project.


Creating highlights or notes is currently done via text selection.

  1. Tap-and-hold on a PDF to select the text you want to annotate.
  2. Adjust the selection to your liking.
  3. Tap the “Add note” or “Add highlight” buttons that appear in the top toolbar to start annotating.  Adding a note will also highlight the selected text at the same time.
  4. If you’ve added notes or highlights while offline, remember to sync them next time you’re connected to see them on Mendeley Desktop.

We will be improving on and adding more flexible ways to create annotations, including better stylus support, and more efficient interfaces for adding multiple annotations quickly.


 Add documents to your library

We know there’s a very slight possibility that not everyone you collaborate with uses Mendeley yet, so maybe from time-to-time, you might get a PDF emailed to you instead of shared in a Mendeley Private group.  No problem! You can add PDFs from email clients, browsers, or other apps to your Mendeley library


  1. Tap on a PDF in your downloads folder, or a link to a PDF in your browser
  2. Select Open with Mendeley
  3. Mendeley will download it and attempt to find matching details for the document
    1. If details are found, it will prompt you to check them, before saving the document to your library.
    2. If no details are found, you’ll be prompted to enter the details manually.
  4. Tap the ‘Done’ icon in the top left to save.

You can also add references manually from the home screen by tapping the action overflow icon (3 dots) in the top right and selecting Add Document.  The menu button is the equivalent if you’re on a Samsung device.

Tip: Select ‘Recently Added’ from the library overview to easily find any documents you’ve added in the last 2 weeks.


What’s next?

We’re very proud of what the team has been able to produce in the last year, but this is only the beginning. There’s a lot left to build, and a lot to tweak based on your usage and valuable feedback.  We had to drop some valuable features from scope in order to make our release date (folder management, as one example), but we are aiming to iterate quickly and be as transparent as possible about what we’re working on as we add these features.

We’ll be taking a few weeks to react to any major issues found during the launch, and then we’ll be working on the following things:

  • Remember previous page position for PDFs
  • Folder management
  • Editable document notes
  • Sync all files setting
  • ‘Recently Read’ filter
  • Improvements to fetching details
  • Much more!

We’ve carved out the first few weeks just for reacting to critical issues, sync errors, crashes etc, so if you experience anything, please report the error to our support team using the feedback mechanisms in the app (Settings > Support).  You can also go there to suggest or vote on upcoming features.

So please, spread the word, let us know what you think, and rate the app on the Google Play store.


Mendeley and Elsevier, 2 years on.

Dear Mendeley community,

It’s hard to believe that it’s already been two years since Mendeley joined Elsevier. In those two years we’ve seen a lot of exciting developments and improvements. We’ve almost doubled the size of our user base, as well as that of our team, and we continue to grow at an amazing pace (check out our recruitment page to get an idea of what that looks like). Our community has grown to four million users and we now have over 2,600 Mendeley Advisors all over the world. So, I’d say, that’s a pretty good result for the Mendeley and Elsevier teams working to make this a success.

But of course, there’s more: The Newsflo acquisition in January 2015 means that we’ll soon be able to bring our users some exciting new features around measuring the impact and media mentions of their research, and it demonstrates our ongoing commitment to the development of Mendeley as a broad user-focused research platform. The added resources that Elsevier brought to Mendeley also allowed us to develop the long-awaited Mendeley Android App (besides, of course, improving and polishing our already existing iOS App), which is definitely exciting.

We’ve also made a lot of progress integrating products and workflows of Mendeley and Elsevier, working towards making your research workflow more efficient, agile, and simply better. A step further in that direction is that we’ll soon enable selected groups of users to use their original Mendeley accounts with Elsevier products, by integrating these two accounts. If you’re one of those users, this means that your Mendeley username and password will automatically allow you access to products such as Scopus and Elsevier products (if you already have institutional access to those products), as well as ScienceDirect. Over the coming months, we’ll be extending this to the whole Mendeley user base.

The ultimate objective of this is to enable greater access to a wider range of content across both Mendeley and Elsevier. This includes existing products (such as Mendeley, ScienceDirect, Scopus, etc.), but also upcoming products and features (ssshhhh…). In the future, this will also allow Elsevier users to more easily create a Mendeley account. At the same time, you will have full control over your data (see our original promise) and we will continue to support standard and open data formats for import and export.

We’ve put together some FAQs below, but if you have any questions about this – or anything else – you can reach out as usual, either by leaving a comment below or tweeting @mendeley_com.

Thank you
Jan Reichelt
Co-Founder and President of Mendeley


In the next few months, you might be asked to “authenticate your Mendeley account” – what does that mean?
This means that the data you currently use to sign in to Mendeley will be used to create an Elsevier account “in the background” (i.e. no visible change for you). This will ultimately give you more access to content and features, and will help us to provide you with a better experience (not two different accounts, in two different systems, with two different credentials, for something that should effectively be one research workflow). To do this, we ask you to re-enter your password and please accept the Elsevier Terms and Conditions (since we are part of Elsevier).

What will this change mean for me?
Once your Mendeley account has been connected to the newly created Elsevier account, you will be able to use the same username and password that you use for Mendeley, to sign in to other Elsevier products like ScienceDirect and Scopus.

If I already have an Elsevier account, how do I connect my Mendeley account to it?
We will be prompting users to do this over the coming months. It will be a straightforward process of re-entering both your Mendeley password and Elsevier account passwords and consolidating the data held in both accounts.

What other Elsevier products will I be able to log into with my Mendeley username and password?
Currently you’ll be able to log in to ScienceDirect, Scopus, and Engineering Village using your Mendeley username and password. In the future we’ll be looking to expand this functionality to make it easier for users to switch between products, minimizing the amount of time you have to spend authenticating and gain access to various tools and resources.

Can I keep my Mendeley account separate from Elsevier?
In the long term, the answer is no. Mendeley has now been a part of Elsevier for two years, so it would be odd if we didn’t try to bring the products together. All Mendeley accounts will eventually need to be authenticated, and we believe it’s the right thing to do. We always wanted to connect the different products with each other and to integrate different services for our users. We are not making any changes to the way we store or use data about your documents, library or how you collaborate with each other on Mendeley. In the future, this will also make it easier for existing Elsevier users to use Mendeley. Of course, we will allow plenty of time so that you can take this step at a convenient time for you.

Will there be any difference in the way I sign in to Mendeley?
No. You will still use the same username and password to sign in to all Mendeley products, including Desktop, iOS, and the website, as well as any third-party applications that use your Mendeley username and password. From a workflow perspective, nothing changes for you at this point in time. This step allows us to better tie multiple products together, to make it easier for you to switch between products, as well as help us to be more efficient and better in our database management.

Will I be able to access my Mendeley library after I have authenticated my account?
Yes. All of your data, documents and groups will be maintained within Mendeley after your account has been authenticated. This is true for your Mendeley web library, for Mendeley Desktop, and Mendeley’s mobile apps.

Who has access to my data?
Once your account has been authenticated , the data that you used to register and sign in to Mendeley will be made available to other Elsevier products in order to allow you to sign in to these products as well. We are not making any changes to the way we store or use data about your documents, library or how you collaborate with each other on Mendeley products. All of your data will continue to be stored, maintained and used in accordance with the Mendeley Privacy Policy and Elsevier Privacy Policy.

Why do I have to enter my password?
That’s how we ensure that you are the owner of the Mendeley account and agree to connect your Mendeley account to an Elsevier account.

I am having problems with authenticating my account. How can I get help?
Please contact us at support@mendeley.com. Feedback welcome!

Your new Web Library is here!

Mendeleye Web Library

When you log on to the Mendeley website this week, you will notice some changes to your online library. We’ve not only given it a fresh paint job, but brought some of the features you love from Mendeley Desktop into your Web Library.


A quick look at the new features (along with some kicky background music):

In case the video is not working (or you’re in lab and forgot your headphones), here is a run-down of the new features:
  • Your research any time, anywhere
    We want you to be able to take Mendeley and your research with you anywhere you may need it. Paired with our iOS and upcoming Android apps, the Web Library is one more tool in your research arsenal.
  • Improved look and experience
    Your new Web Library more closely resembles your Mendeley Desktop Library and our iOS and Android apps, making it easier to switch between devices.
  • Upload and read your PDFs online
    You no longer have to rely on Mendeley Desktop to add PDFs to your library. Web Library includes the ability to upload PDFs, with accurate metadata extraction. You can also read your PDFs in your web browser.
  • Subfolder support
    Not only is your existing subfolder structure preserved in your Web Library, you can also add new ones, to help keep you organized.
  • Better performance
    You may not see it at first glance, but we’ve significantly improved the performance of your library, especially for users with large libraries.
  • Optimised for tablets
    The web library works on most popular browsers and is responsive to your tablet screen size.
This is not the final iteration of the web library, we are working on some exciting features, which are coming soon. They include:
  • Support for tags
  • Notes and annotations
  • Full group support
  • Ability to drag and drop documents into folder
  • Retina support in the PDF viewer

We will publish a closer look at some of these new features, but if you have any questions or comments, check out our resource guides, ping us support@mendeley.com, or leave a comment below!

Check the app store: Your iOS upgrade is here

Mendeley for iOS


We’re happy to announce another update to Mendeley for iOS! This release helps bring our iOS app closer to your Mendeley Desktop experience, with metadata extraction. Additionally, it includes faster and more reliable sync, and several bug fixes, which takes advantage of the new Mendeley API, especially when syncing your iOS app for the first time.

The update is currently rolling out slowly on the app store, and should be available worldwide in the next few hours.

Previously, when PDFs were added from other apps, such as Safari or Mail, users would have to manually enter metadata. This new app helps you stay organised by attempting to import the correct metadata for the imported entry.

How to import documents into your Mendeley iOS library

So how do you go about importing documents into your Mendeley library from your web browser or Mail apps?

Use the Open option to open a PDF in MendeleyIt’s also possible to add documents to your library directly from an iOS device once the PDF file has been opened in another app. This can be done by using the ‘Open in’ command from within the application you use to retrieve the PDF.

To add a PDF to Mendeley which has been opened from Mail (such a file sent as an email attachment), tap the open icon in the top right of your screen. You should see Mendeley listed.

To add a PDF you’ve accessed through Safari or Chrome, tap once on the PDF whilst viewing it. The ‘Open in’ option should be displayed at the top of the view and you can select Mendeley from the list of applications.

Mendeley will attempt to retrieve document details automaticallyWhen opening a paper in Mendeley for the first time, the app will attempt to retrieve details of the paper and populate the reference automatically. This process will only take place once. Once the paper has been added to your library, it will be available on other devices or computers after syncing.

Once it’s completed importing, you’ll be able to make use of the Mendeley PDF viewer and start reading, highlighting and annotating.

Want to learn more about the iOS app? Check out our handy guide “Getting started with Mendeley for iOS.”


Mendeley_Android_mockup_v2So this is an iOS update, but we know you would ask if we didn’t tell you! Official Android app development is going very well, and we expect to release in the first half of this year!




Let us know what you think

Comment below, or, if you are having issues, please send send your activity log (located in the Settings menu) as our developers monitor and respond to them, or email support@mendeley.com.