Meet the team: Heather Williams

Heather Williams

Job title

Sr. Product Manager for Mendeley Careers

Introduction

I studied as a psychologist and majored in human-technology interaction (human factors). My first job was at the US DOD Human Systems Analyst Centers at Wright-Patterson Air Force Case in Ohio. Later I moved to LexisNexis, inspired by what I heard a couple of my grad school mates were doing there, I wanted to do that too. While I was at LexisNexis I learned of a User-Centered Design Group at Elsevier and I felt interested in creating designs for doctors, nurses and researchers and applied to move. I interviewed nine times and even created a prototype to get a position there, which worked. While at Elsevier, I got the opportunity to work in nearly each business unit in the company, and I’ve interviewed hundreds of our users in multiple fields and disciplines in health, science, technology and engineering.

After thirteen years, I relocated to Amsterdam from New York, still doing user understanding and design, but I moved in to an R&D group. While in this group I switched careers and moved into product management. I was now working with other designers and other disciplines. During this period, I got involved with a concept that developed into a full product launch – Mendeley Careers. I stayed with it. That launch moved me officially to Mendeley. Nearly nineteen years later, I still love working in this company.

But I also enjoy other fun stuff – making new memories with my family and friends over food and/or travel. I learned to enjoy running. I love to go to gigs. I like to ski when I can get to snow & altitude. I laugh easily and really like experiencing good design in all its forms.

When did you join Mendeley?

1 December 2016

What do you love most about your job?

I love all of it the most. I literally believe in the power of human connection to the users I serve and their connection to improvement of society and our planet.

What book did you most recently read?

The Platform Revolution. It was really good, but I should find something else to read next.

What’s one thing you want people to know about Mendeley?

We believe in you. That might sound a bit cheesy, but helping others make improvements, increasing knowledge, is what motivates me so much about my role here at Mendeley.

How would you explain your job to a stranger on a bus?

I help researchers make better connections between their work and others. Hopefully it increases their chances for better collaboration and other research opportunities to help them move their work forward.

What’s the most exciting part of your job?

The problems we help solve.

What keeps you awake at night?

I sleep really well. Solutions to complicated problems often get resolved in my dreams. So I like my sleep ☺

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