Happy Thanksgiving: Around 5pm yesterday Mendeley services ceased when all of our servers went offline simultaneously; we quickly realised that something was very wrong with our connection to them and this was confirmed by our hosting provider’s customer service calling us to let us know.
The details are not completely clear at the moment however we do know that the data centre suffered a very serious power outage, and it appears that there were some faults with their back-up generator and batteries too. In summary, we didn’t have much influence: our servers were stuck in the data centre without power, unreachable for around 2 hours, due to issues sadly outside of our control.
After we re-established contact, the process of checking data integrity, restoring backups as necessary, and testing the system took us another 8 hours – although some of us were up much longer doing their very best to ensure everything was back to normal. Well done Ben and Fred – excellent work! I hope you’re having a well deserved lie-in…
Please be aware that if you were syncing your data around 17:12 UTC yesterday then it would be worth checking everything is ok and contacting support if you are having any problems.
As we are growing in size, we continuously work on scaling Mendeley further. However, yesterday’s combination of events borders on the absurd, and if it were a Mr Bean movie, it would have been funny.
Our apologies that Mendeley was away for so long – we will surely have a word with our data center providers…Normal service has now resumed. Enjoy!