Meet the team: Elizabeth Chesters

elizabeth chesters

Name: Elizabeth Chesters

Job title: UX Specialist

Intro bio (background): 

I’m Elizabeth, a user experience designer at Mendeley! My background is in Computer Science, and I’m a developer turned designer after studying Human-Computer Interaction. I’ve worked as both a developer and designer in a range of companies, moving from the agency and start-up life to in-house. Originally, I’m from the North of England, Manchester and have been braving London for the last 3 years.

When did you join Mendeley?

I joined Mendeley on the 18th December, 2017. It was definitely an interesting point of the year to join with most people on holiday!

What do you love most about your job?

I love the constant challenges of being a designer. There are so many ways to solve even the smallest of problems, which could actually have a huge impact on our users’ lives. Being a part of Mendeley, I’m beginning to understand the impact my design has on people’s lives and careers and how important my work is. I may not be finding a cure for cancer or training the next generation of ballerinas, but it feels amazing to be supporting those out there who are doing amazing work.

What book are you currently reading?

At the moment I’m studying how to be more inclusive with my designs, so, I’m reading A Web For everyone by Sarah Horton and Whitney Quesenbery. It’s fascinating how much it expands your thinking. For example, designing for someone only capable of using your product with one hand, whether that be because of a permanent loss of limb, they’ve broken their arm or they’re a parent holding a child. Anyone can be impaired at any moment!

What’s one thing you want people to know about Mendeley?

The feature I want people to know about is the Watched Folders feature. This is where can setup a folder on your computer to be ‘watched’, in your Mendeley settings. Mendeley then automatically syncs every document you put into the folder. This means you can download documents onto your machine and you don’t have to manually drag and drop everything into your Library.

How would you explain your job to a stranger on a bus?

I always explain my job as “making the web and technology less rubbish and more friendly for people.” I try to understand why people become frustrated because Alexa doesn’t understand them or discover how products should look at night when people are up late.

What’s the most exciting part of your job?

My users are probably the most exciting part of my job because of how varied they are. Working with new people every week keeps me on my toes. Every week we invite 8 users into the office, where we ask users to show us how they use Mendeley and gather feedback on our new products and designs. Each user has such unique research topics and intricate ways of using the same tool, which is fascinating to see.

What is your hidden talent?

I love learning languages and I can welcome and introduce myself in over 10 languages, including Arabic, British Sign Language, Sinhalese and Portuguese! My favourite part of coming into work in the morning is greeting each team member in their native language. People really appreciate the effort and it also helps break the ice when users come in for user research sessions.

What’s the most interesting thing you’ve learned this week?

Every day I’m learning how screen readers work. Some screen readers actually pay attention to the visuals on the page. So, VoiceOver for Mac will group elements based on their visual style and if they look similar, like 5 words which look like 5 tags.

Support Update: PDFs Missing from Desktop and Web Library 

Message from Laura Thomson, Head of Reference Management

Where did my PDFs go?

As some of you may be aware, we are experiencing issues with missing PDFs on Mendeley Desktop and Mendeley Web Library. We know accessing your PDFs is a crucial part of your research and are sorry for the inconvenience this is causing you.

We are working to resolve this as quickly as possible, so you can get back to your research, but we wanted to let you know what is happening and give you a workaround while we solve this issue.

What‘s going on and how do I fix this?

Some users are finding that all PDFs are missing from their library.

If you find your files missing from Mendeley Desktop and Web Library, the files present on your local machine can be restored by reactivating the sync. Click here for the latest information on how to do that. This will also restore the notes and annotations.

This solution may not work for all users. If it has not worked for you, please check if:

You see an error message that the PDF will not open. If so, then click here for more details.

Your PDFs are not syncing to the cloud. If this is the case, then click here for more details.

If the issue you are experiencing is not covered by the above, please contact Support so that we can help you resolve it.

When will this be fixed?

At this time we do not have an exact time when this will be permanently fixed. Please check this blog post, and our social media accounts for the latest updates.

Mendeley Twitter
Mendeley Support Twitter
Mendeley Facebook